How is my booking protected?
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
We ask Stashbee Hosts to verify their identity, so you can feel safer knowing your Host has been pre-verified. Just look out for the ID Verified badge on listing pages.
We’ll ask you to sign our Booking Terms before your booking starts. They cover a few standard provisions and form part of your Move-In Checklist.
The terms will help to keep your booking protected if anything goes wrong, so it’s important to review and sign them before you move in. We also ask your Host to do the same.
Once the terms are fully signed, we’ll send you both a copy for your records. You’ll also be able to find them in the Documents section of your booking dashboard.
We’ll insure your stuff for up to £1000 whilst it’s being stored with your Host, so you can feel better knowing you’re protected if something goes wrong.
The policy is designed by Guardhog and is underwritten by Hiscox. It has been specifically designed to cover your items whilst they’re being stored with a Stashbee Host.
The policy doesn’t cover insurance for vehicles that are being stored or parked in a Stashbee space, so it’s important to make sure your vehicle is sufficiently insured before your booking starts.
We’re here to make finding and booking space safe, simple and hassle-free, so we’ll make sure we’re on hand to help throughout your booking. You can send us an email, or speak to a human over the phone when our offices are open.
Your bookings will be set up with our seamless payment system, so your earnings will be paid directly into your bank account. This means cashless payments and no chasing.
For most bookings, we’ll run some verification checks so you can feel safe knowing that Renters moving into your space have already been verified.
We’ll hold a security deposit for most spaces. This will only be refunded once keys are returned and you’ve confirmed that the space is fully cleared and damage free.
We’ll ask both you and the Renter to sign our Booking Terms before your booking starts. The Booking Terms cover a few standard terms, and will help to keep your booking protected if anything goes wrong. Once the terms are fully signed, we’ll send you both a copy.
We’ll provide you with monthly invoices for your records, which will be available to download from your booking dashboard.
Our booking dashboard and messenger makes it easy to manage your bookings and keep in touch with your Renters. We’ll also send you email notifications every time you get a message, to make sure you’re always kept in the loop.
Late payment handling
We take care of chasing late payments so you don’t have to. Our team will follow up with the Renter in case they fall behind on their payments to ensure you’re always paid on time.
We make sure we’re on hand to help throughout your booking. You can send us an email, or speak to a real human over the phone when our offices are open.