How do I verify my account?
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
As a Renter, you will have to verify your identity by uploading a picture of a photo ID document. For this, you’ll need your passport, driving licence card or national ID card.
Take a photo of the document using the camera on your smartphone or computer, making sure the image is in focus and free of any light or glare.
You’ll be prompted to upload the file before you start a booking, or you can upload it in your account dashboard.
We ask Stashbee Hosts to verify their account and add their bank account details before they can take bookings and receive payments.
Verifying your account will involve a secure check of an identity document. Our ID checks are run by our partners Onfido, and we don’t store identity documents on our servers.
Verifying your identity:
Take a photo of your valid passport, driving license or national identity card
Make sure the images is in focus and free of light and glare
Upload the photo in your account dashboard, or do so when you get a booking
Verifying your phone number
We ask Stashbee Hosts to also verify their phone number before they can receive bookings. This is to ensure that Renters can get in touch with you when they book your space. We may also need to contact you from time to time regarding your listing or any bookings you may have.
Having a verified number also builds trust with potential Renters, making it more likely to get a booking inquiry.