For Renters

Verified Hosts

We ask Stashbee Hosts to verify their identity, so you can feel safer knowing your Host has been pre-verified. Just look out for the ID Verified badge on listing pages.

Booking Terms

We’ll ask you to sign our Booking Terms before your booking starts. They cover a few standard provisions and form part of your Move-In Checklist.

The terms will help to keep your booking protected if anything goes wrong, so it’s important to review and sign them before you move in. We also ask your Host to do the same.

Once the terms are fully signed, we’ll send you both a copy for your records. You’ll also be able to find them in the Important information section of your booking dashboard.

Item Guarantee

We’ll provide reimbursement in case your items get damaged, lost or stolen whilst being stored with your Stashbee Host. That way you can feel better, knowing you're protected if something goes wrong.

The level of compensation varies depending on the plan that you've selected and currently ranges between £1000 and £3000.

The Item Guarantee excludes certain items (e.g., vehicles, prohibited items, portable electronics), so it's important to make sure you have sufficient insurance for any items that are not eligible for compensation.

Find out more about the Item Guarantee here.

Stashbee support

We’re here to make finding and booking space safe, simple and hassle-free, so we’ll make sure we’re on hand to help throughout your booking. You can send us an email or speak to a human over the phone when our offices are open.

For Hosts

Seamless payments

Your bookings will be set up with our seamless payment system, so your earnings will be paid directly into your bank account. This means cashless payments and no chasing.

Verification checks

For most bookings, we’ll run some verification checks so you can feel safe knowing that Renters moving into your space have already been verified.

Deposit handling

We’ll hold a security deposit for most spaces. This will only be refunded once keys are returned, and you’ve confirmed that the space is fully cleared and damage free.

Booking Terms

We’ll ask both you and the Renter to sign our Booking Terms before your booking starts. The Booking Terms cover a few standard terms and will help to keep your booking protected if anything goes wrong. Once the terms are fully signed, we’ll send you both a copy.

Auto invoices

We’ll provide you with monthly invoices for your records, which will be available to download from your booking dashboard.

Booking dashboard

Our booking dashboard and messenger makes it easy to manage your bookings and keep in touch with your Renters. We’ll also send you email notifications every time you get a message, to make sure you’re always kept in the loop.

Late payment handling

We take care of chasing late payments, so you don’t have to. Our team will follow up with the Renter in case they fall behind on their payments to ensure you’re always paid on time.

Stashbee support

We make sure we’re on hand to help throughout your booking. You can send us an email or speak to a real human over the phone when our offices are open.