We ask Stashbee Hosts to verify their identity, so you can feel safer knowing your Host has been pre-verified. Just look out for the 'ID Verified' badge on listing pages.

We’ll ask you to sign our Booking Terms before your booking starts. They cover a few standard provisions and form part of your Booking Checklist.

The terms will help to keep your booking protected if anything goes wrong, so it’s important to review and sign them before you move in. We also ask your Host to do the same.

Once the terms are fully signed, we’ll send you both a copy for your records. You’ll also be able to find them in the Important information section of your booking dashboard.

We’ll provide reimbursement in case your items get damaged, lost or stolen whilst being stored with your Stashbee Host. That way you can feel better, knowing you're protected if something goes wrong.

The level of compensation varies depending on the plan that you've selected and currently ranges between £1000 and £3000.

The Item Guarantee excludes certain items (e.g., vehicles, prohibited items, portable electronics), so it's important to make sure you have sufficient insurance for any items that are not eligible for compensation.

Find out more about the Item Guarantee here.

We’re here to make finding and booking space safe, simple, and hassle-free, so we’ll make sure we’re on hand to help throughout your booking. You can send us an email or speak to a human when our offices are open.

Your bookings will be set up with our seamless payment system, so your earnings will be paid directly into your bank account. This means cashless payments and no chasing.

For most bookings, we’ll run some verification checks, so you can feel safe knowing that Renters moving into your space have already been verified.

We’ll hold a security deposit for most spaces. This will only be refunded once keys are returned, and you’ve confirmed that the space is fully cleared and damage-free.

We’ll ask both you and the Renter to sign our Booking Terms before your booking starts. The Booking Terms cover a few standard terms and will help to keep your booking protected if anything goes wrong. Once the terms are fully signed, we’ll send you both a copy.

We’ll provide you with monthly invoices for your records, which will be available to download from your booking dashboard.

Our booking dashboard and chat room make it easy to manage your bookings and keep in touch with your Renters. We’ll also send you email and SMS notifications every time you get a message to make sure you’re always kept in the loop.

We take care of chasing late payments, so you don’t have to. Our team will follow up with the Renter in case they fall behind on their payments to ensure you’re always paid on time.

We make sure we’re on hand to help throughout your booking. You can send us an email or speak to a real human when our offices are open.