Stashbee

Handy information about your account, insurance and more

General

Guidance for users on why Stashbee needs to verify their identity

Why do I need to verify my account?

Instructions for users on how to verify their identity on Stashbee

How do I verify my account?

Information on whether Stashbee can be accessed via a mobile app

Does Stashbee have an app?

Breakdown of the fee that Stashbee charges to customers for bookings

Does Stashbee charge a service fee or take commission?

Instructions on how customers can close their Stashbee account

Can I delete my account?

Instructions on how users can change their account email address

How do I change my email address?

Guidance on how users can update their phone number

How do I change my phone number?

Instructions for customers on how to reset a forgotten password

How do I change my password?

Instructions for users on how to create a Stashbee account

How do I create an account?

Guidance to Renters on how to leave a review for Stashbee or for a Host

How do I leave a review?

Advice for users who have a booking but can't find it in their account

I am logged in but I can't see my listings or bookings in my account, what should I do?

Advice and guidance on how to manage your Stashbee account

Your account

Details on how Stashbee protects Renters and Hosts during a booking

How is my booking protected?

Advice on why customers should only pay for bookings via Stashbee

Is my payment protected?

Details on how Stashbee keeps users' payment details safe and secure

Are my bank details secure?

Details on how Stashbee keeps user data and communications via the website secure

Is your website secure?

Guidance on the Stashbee Item Guarantee plans - what's covered and how to report damage of theft of items

What is Stashbee's Item Guarantee?

Information for customers about whether Stashbee provides insurance for their items while in storage

What kind of insurance do you provide?

Advice for Renters on whether Stashbee provides insurance for vehicles parked in a Stashbee space

Will my vehicle be insured?

Handy information on how Stashbee keeps Hosts safe

What does Stashbee do to keep Hosts safe?

Advice for Hosts that their payments are only protected if they communicate and transact via Stashbee

Why should I only accept payment and communicate with Renters through Stashbee?

Information on what bookings require a security deposit and what the deposit is used for

Do I need to put down a security deposit?

Advice and guidance on how Stashbee protects users and their payments and bookings 

Safety and protection

Instructions on how users can refer friends and family to Stashbee

How do I refer someone?

Details on the reward users get when they refer another user to Stashbee

What do I get for referring someone?

Details on how users can withdraw their referral reward

How do I get the reward?

Details on how many people users can refer to Stashbee every month

How many people can I refer?

Do I need to be a Stashbee Renter or Host to refer someone?

Advice and guidance about Stashbee's user referral programme

Referrals

Terms of Use

Home

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Hosting

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Terms & Policies

Platform

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